Lg Smart Tv Remote Control Not Working
Here’s the problem with smart TVs that I had never thought of: they depend heavily on the remote controls that come in the box. That’s a lesson that Michael has learned the hard and expensive way. The “magic” remote that came with his 47-inch LG smart TV won’t work. That’s not very magical. Years ago, if your remote control didn’t work, the worst-case scenario was that you would have to get up off your rear end to adjust the volume or change the channel. In the case of Michael’s TV, he can’t use any of the Internet features without that specific remote. You know, the thing that distinguishes a smart TV from other, stupider TVs. Update: LG is sending Michael a new television.
Here is his sad tale:
I purchased the “LG Cinema Screen 47LM6700 47-Inch Cinema 3D 1080p 120Hz LED-LCD HDTV with Smart TV and Six Pairs of 3D Glasses” from Amazon.com for $894.99 (paid for with a combination of American Express points and money – see attached invoice).
Despite my brother-in-laws fanatical endorsement of everything Samsung, after seeing that the recent crop of good reviews of LG TVs at Amazon and other sources, the Cinema Screen with Magic Remote seemed like a great value with its internet connectivity and well-reviewed screen.
After one false start (our first TV arrived with a cracked screen), when we finally had our new TV set up, things were great. We were watching YouTube videos on our TV, and we could’t stop gawking at the quality of the image as compared to our old TV.
Then our Magic Remote lost its mojo sometime in August.
The Magic Remote is the key to the functionality of this unit. If it doesn’t work, you actually have to get up from the couch to turn the TV on and off, and to control the volume! Without the Magic Remote, using the internet features becomes impossible to use (this was one of the selling points of the unit). Additionally, you cannot download firmware updates to your unit if the remote does not work.
I called LG and they sent me a replacement Magic Remote.
After struggling to get the remote to registered, even consulting this You Tube video, we got our replacement remote to work.
It worked until about October when our replacement Magic Remote stopped working.
This is when our appointment hell to get a technician to fix our TV began.
LG sent one of their own technicians out to our house in October. At first he didn’t know what to do (he kept on doing all of the stuff in the You Tube video to register the remote). He even called technical support that lectured him on the process that he and the video had lectured me on. Finally, he took at a major part in the back of the TV. Voila! The Magic Remote works again. It worked for a few weeks, but then, despite multiple battery checks and re-registrations of the remote, it stops working.
I call LG, ask that they send someone over ASAP. We make an appointment. My wife makes sure she is there, no one shows up. LG says they have no record that there was going to be an appointment – they look into their system and find that they can dispatch someone to our house the same week, but it would be a third party service. Date is confirmed, plan my schedule to be home in the afternoon so that a third-party service called [Redacted] TV will be there. I get a phone call from [the repair shop], I am told that they do not honor the dates that LG provides to customers and that it would need to order parts first before it sends anyone else.
Finally, [Redacted] arrives at my house last week, technician disassembles the TV, determines that none of the parts he has ordered would be sufficient to fix the TV. At that point, I was done with this TV. I thought it was time for everyone to finally give up on this unit, and just start over. I called Amazon, for about five minutes, they were going to replace the unit – I was ecstatic – then the the customer service rep said, sorry, he was mistaken, Amazon could not take it back at this point.
I finally asked for some type of supervisory support when I called LG. I forwarded a copy of my sales invoice to [redacted], who said she would be submitting a request to the department that authorizes replacement units. She didn’t sound optimistic that a replacement would be approved as I now have a pending appointment with [the repair place].
I don’t trust this unit, the mysterious “Magic Remote” or the folks who have been sent out to fix my TV.
I think the right thing for LG to do at this point would to give me choice by either reimbursing me for the cost of my TV so that I can buy another or by providing me a replacement (possibly non-Magic Remote) TV and ensuring that the set does not have the same problems this one has.
That seems pretty reasonable, which is why LG probably won’t do it. This situation seems ripe for a suit in small claims court.
Editor's Note: This article originally appeared on Consumerist.
Use your Siri Remote or Apple TV Remote
Your Apple TV 4K or Apple TV HD should automatically detect the TV or receiver that you plug it into and program your Siri Remote or Apple TV Remote1 to control power and HDMI input.
Before using your Siri Remote or Apple TV Remote to control your TV or receiver, clear the path between your remoteand the front of your television or receiver. Volume control normally works using the IR sensor2 on the front of your equipment.
If volume, power, or HDMI selection don't automatically work for you, you might need to program your remote for volume or turn on HDMI-CEC on your TV or receiver.
Adjust the volume
To turn the volume up or down, press or . If the volume doesn’t respond, you need to manually program your Siri Remote or Apple TV Remote for volume control.
Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, but can't control both simultaneously.
Turn on your TV or receiver and switch to the correct HDMI
To turn on your TV or receiver and automatically switch to the correct HDMI input, just wake your Apple TV. To wake your Apple TV and turn on your home-theater equipment, press any button on your Siri Remote or Apple TV Remote. Need help?
Turn off your TV or receiver
Press and hold , then select Sleep. This puts your Apple TV to sleep and automatically turns off your television or receiver. Need help?
Adjust HDMI-CEC and volume settings on your Apple TV
Go to Settings > Remotes and Devices, then choose the following:
- Control TVs and Receivers: Choose whether your Siri Remote or Apple TV Remote automatically turns on your television or receiver.
- Volume Control: Choose whether your Siri Remote or Apple TV Remote controls volume for your television or your receiver. You can also select this to learn, edit, or delete learned volume controls.
Control your Apple TV with a home theater remote
You can use a home theater remote, like a network-based remote for home-control systems or an infrared remote (also known as a universal remote), to control your Apple TV.
To set up your home theater remote to control your Apple TV:
- Add your Apple TV to the Home app and make sure that you assign it to a room.
- Add the remote to the Home app on an iOS device and make sure that you assign it to a room.
After you add the remote to the Home app, you can use it to control any Apple TV that you have in your home. Permata yang hilang zakar.
Learn which home theater remotes are supported.
To learn different ways you can use your remote to control your Apple TV, go to Settings > Remotes and Devices and select Learn Remote.
If you have issues with your remote or want to learn more about using your remote to control Apple TV, contact the manufacturer or visit their website.
Get help with your Siri Remote or Apple TV Remote
If you need help with volume or other features of Siri Remote or Apple TV Remote, you might need to program your Siri Remote or Apple TV Remote manually or make sure that HDMI-CEC is turned on.
Program your remote for volume
If volume control doesn’t work automatically, you can manually program your Siri Remote or Apple TV Remote:
- On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control.
- Select Learn New Device.
- Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.
Make sure that HDMI-CEC is on
If some features don't work, check the following:
- Make sure that your TV or receiver offers HDMI-CEC support. For help, ask the TV manufacturer or check the manual.
- Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Since manufacturers often have different names for HDMI-CEC, look for a setting that ends in 'Link' or 'Sync.' Here are some examples:
- LG: SimpLink
- Philips: EasyLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync
- Apple TV 4K and Apple TV HD ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as you’re in a country or region that supports Siri.
- While volume control normally works using the IR sensor on the front of your TV or receiver, some receivers use HDMI-CEC instead. With volume through HDMI-CEC, you don’t need a clear path between your remote and the front of your receiver.