I think you'll find they are accommodating.

This is the inverse of my experience Mike. I have had 2 'customer service' interactions with Jeff Jenkins of Multicharts. Both times my head was shaking, thinking 'is this guy for real?'
I recently went to download Multicharts DT at the download page which is coded to require you to 'recommend' on Facebook. Despite trying on 5 different browsers and 3 machines, I could not download it, so I emailed and asked them if they could email me a download link. I was categorically denied and told that I could get a demo of Multicharts 7(and then buy it after 30 days) or nothing.
The first time I contacted him it was to ask about the lack of a 'ray' type trend line tool and the difficulty in setting up the app to work with MB Trading. This is basic stuff for a charting package that is advertised to interface with a particular broker, I thought. Not so. Jeff encouraged me to think out of the box and consider why a trader would need a ray tool when they have so graciously provided a line tool for drawing trendlines and that they just didn't think it was important enough to them to make it easy for MB trading clients to use their software.
I LOVE this software(for the most part) and I make more profit with it than other packages, but I really don't want to give these clowns $1000 until they bring it up a notch and I'm sure it works for me.